In conversation with Timo Klien, Founder and Partner of Balboa Move, Zurich.

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Balboa Move is a beloved functional training space with two thriving locations in Zurich. Home to a vibrant community of 5,000 members, Balboa prioritizes exceptional service quality and a top-tier member experience.

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Scaling personal touch in a growing studio

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Balboa Move in Zurich has built its reputation on a strong human connection. As they grew from 100 members to 5000+, the front desk had become a bottleneck. Those quick but unnecessary check-in conversations were adding up. Balboa Move needed a system that let members check in smoothly—without taking away from meaningful interactions.

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"We had a very personal approach, always human to human. And that was always one of our big pillars at Balboa. But we realized that staff had more and more tasks to juggle. That personal interaction became a very small part of the job,” says Timo, founder of Balboa Move.

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The front desk had become a bottleneck. Those quick but unnecessary check-in conversations were adding up.

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In 2025, Balboa Move has a different rhythm

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After switching to Kenko, check-ins happen in seconds. No more waiting. No more front desk bottleneck. 

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The simplicity of automation isn’t just a convenience—it’s a necessity. And for Balboa Move, it’s opened the door to even bigger ideas.

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“Kenko helped us create a 100% user-oriented online experience, from our dedicated app to a seamless check-in system. And we haven't even started to unlock its true potential for our business,” shares David Iselin, co-founder at Balboa.

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The right system for what’s next

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The right platform isn't just about fixing today's problems—it's about pursuing tomorrow's opportunities. Want to see what Kenko can do for your studio? 

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CTA: Let’s talk